Viralyze LLP operates Kegel Power: mobile application, the website (https://quiz-a.kegelpower.pro/) and all related services, features and content offered by Kegel Power (collectively, the "App").
There are two ways for you to cancel the subscription and get a refund: right to cancellation based on our policy and cancellation during your applicable cooling-off period.
Cancellation & refund methods differ based on the way you have subscribed to the App.
1. If you have purchased subscription via our website (https://quiz-a.kegelpower.pro/)
We currently offer a 30-Day Money Back Guarantee on the initial purchase for our membership plans. To be eligible for a refund, we require a request to cancel your membership within 30 days of the initial purchase. If you have purchased a subscription directly via the https://quiz-a.kegelpower.pro/ website, simply reach out to our support team at support@kegelpower.pro and they will happily assist you with the refund.
Following the receipt of your refund application, we will notify you by email if it is approved. We will use your original payment method for the refund. Typically, it takes around 14 days to process the refund.
The subscription must be cancelled no less than 24 hours before its renewal date. Please be aware that your purchased subscription does not cancel automatically if you delete the App. You should cancel the subscription before deletion of the App.
2. If you have purchased a subscription via any app distribution platform (App Store, Google Play, etc.)
You can cancel your subscription with your app distribution platform. In order to do this, reach out to Apple or Google (or other applicable app distribution platform) directly with any refund requests. For example, Apple is typically able to honor all refund requests within 30 days of the purchase date (at their discretion). Customers who subscribed to our App through App Store will need to reach out to Apple directly at https://getsupport.apple.com/. Customers who subscribed to our App through Google Play will need to follow instructions at https://support.google.com/googleplay/answer/2479637.
National laws may grant customers cancellation and refund rights during the so-called 'cooling off period' and we respect your rights in this regard. Conditions vary by country, but here are some examples.
For example, if you live in Poland, you have the right to cancel your subscription and request a refund without giving any reason within 14 days from the date you started your subscription. The indicated periods are only indicative, in this regard, the applicable laws of a given country always apply.
The Refund Policy shall be effective as of 2025. The Refund Policy is an integral part of the Terms of Use and shall be binding for the users upon the acceptance of the Terms of Use. Any translation from the English version is provided for your convenience only. In the event of any discrepancies between the English version and any other translated version, the English version shall prevail.